RoxStar Law Enforcement Guidelines

These guidelines ("Guidelines") are a reference governing how RoxStar manages and responds to law enforcement requests for seeking the data of users of the RoxStar.

RoxStar is committed to adhering to applicable laws, including those relating to our data controllers, the requesting country’s laws, RoxStar Terms of Service, Privacy Policy, and these Guidelines when cooperating with law enforcement agencies.

We ("RoxStar") reserve the right to reject requests which go against our Guidelines.

Formal Request Channel

We accept requests, legal process services, and general questions from law enforcement agencies via email at appsupport@RoxStarinteractive.com.

Any confirmation of receipt of correspondence is solely for convenience. In doing so, RoxStar does not waive any objection right (including objections based on lack of jurisdiction, invalid legal process or improper service).

General Information for Law Enforcement

We may request additional information or deny your request if you fail to provide information requested in Part I, II, and III below.

Part I: Valid legal documents

Each request should be officially signed, dated and sent on government or law enforcement letterhead, originating from the official email address of the requesting law enforcement authority or court. It should contain hard copies or electronic versions of the required legal processes such as subpoenas, court orders, or warrants. Details pertaining to the requesting law enforcement authorities should be included in the enforcement request:

Requesting Authority: name and location of the law enforcement authority. In the case of a court order, the request should indicate the location and name of the relevant court and judge / magistrate.
Requesting officer: The requesting officer’s name, badge / identification number, email address (this must be from an official email domain).

Part II: Clear information needs

RoxStar User ID: Please ensure to locate and provide the User ID for the requested RoxStar account. You can find this ID under the user's profile nickname and you can copy the ID by long-pressing on it.
Data requested: The request should clearly specify the scope of the data requested. Overly broad requests may be denied.
Date range: The request must specify a date and, if possible, a particular time, or provide a date range as relevant to the request (for historical data only).

Part III: Legal basis for the request

Relevant legal process: The request should clearly specify the legal process and the legal basis (i.e. citing the relevant article or section of an Act / Statute / Code), which authorizes law enforcement to request and collect information for the purposes of prevention, detection or investigation of criminal offences.
Context and Offence(s) under investigation: The request should separately indicate the type of offence(s) under investigation, citing the relevant Act / Statute / Code, and providing the circumstances of the offence.
Prima Facie Evidence: The request should include prima facie evidence that supports the request and demonstrates its connection to RoxStar.

Information we have

Data type	Examples (non-exhaustive)
User Information	RoxStar Nicknames Email address (depends on how the user is registered, this data is not available if the user is not registered by email) Phone Number (depends on how the user is registered, this data is not available if the user is not registered by phone number) Account creation date Device information
Log-in data	Log-in IP data Note: Log-in refers to the action when a user clicks to access their account via the login interface, an action which is typically occurred when the user has previously logged out the app.
Interaction data (non-content)	Update contents creation time / date
Content data	Required by law to be stored for a specific period of time

Please note that RoxStar can provide the information in so far as RoxStar still possesses the requested information pursuant to its data retention policies. All data is retained for the period necessary to fulfill the purposes outlined in our privacy policy.

User Notice and Consent

Our guidelines stipulate that users will be to notified of requests for their information prior to disclosure except in cases where (i) such notification is prohibited by the valid legal procedures, court orders, or applicable laws, (ii) the notification could create a risk of injury or death to an identifiable individual(s), or (iii) the cases that involve potential harm to minors. It falls under the responsibility of the requesting law enforcement authority to clearly indicate in their request whether any of these criteria are met. RoxStar will comply with such requests where appropriate supporting information is provided, for example, if a non-disclosure obligation under applicable law is referenced.

If a law enforcement official requests information about a user who has given consent for the official to access their account information, the user should be instructed to retrieve that information themselves from their account.

Preservation Requests

We respect formal requests from law enforcement to preserve information in accordance with applicable law and regulations. We will maintain any such records in an offline file for up to 90 days. Please note, we may not accommodate extension requests.

Preservation requests must be sent on law enforcement letterhead, signed, and must clearly identify the specific user data to be preserved. Please refer to User ID, the data type and date ranges as General Information for Law Enforcement above.

If RoxStar does not receive formal legal process for the preserved information before the end of the preservation period, the preserved information may be deleted when the preservation period expires.

Emergency Requests

We evaluate and process emergence request on a case-by-case basis. In alignment with applicable laws and regulations, we can voluntarily disclose necessary RoxStar user data when presented with information that is sufficient in our assessment to establish an imminent threat such as death, serious physical harm, assault to a minor, risks to the state security, or the threat to critical infrastructures.

Emergency Disclosure Requests must be submitted to RoxStar by a sworn law enforcement official coming from an official law enforcement (or governmental) email domain. Individuals who are not law enforcement personnel but are aware of an emergency situation should promptly contact their local law enforcement officials directly.

Supported languages

To help us accurately understand your request, all requests to RoxStar and any supporting documents (including orders, warrants, subpoenas or their equivalents) must be provided in English or accompanied by an English translation.

Others

If a law enforcement request originates from outside Singapore, RoxStar may request the law enforcement authority to submit a request for legal assistance under the Mutual Legal Assistance Treaty ("MLAT") framework, or by letters rogatory to designated government authorities.

In submitting a request, law enforcement officials are required to ensure that any information provided is complete and accurate to the best of their knowledge and good faith belief, and that the disclosure (or other action) requested is necessary and proportionate for the purposes of preventing, detecting or investigating crimes, or for preventing an emergency. Once received by law enforcement, the law enforcement authorities are required to handle such data in accordance with applicable laws, including relevant data protection laws.

Nothing in this Guidelines is meant to create any enforceable rights against RoxStar.

RoxStar’s Guidelines may be updated or modified in the future without prior notice to the relevant government or law enforcement authorities.